Refund Policy

1. Overview

At Lucky One Way Drop Taxi, we strive to provide excellent service. This Refund Policy outlines the terms and conditions under which refunds will be processed for taxi bookings and tour packages.

2. Cancellation Policy

2.1 Free Cancellation

Bookings can be cancelled free of charge if cancelled:

• More than 24 hours before the scheduled pickup time
• Full refund will be processed within 5-7 business days

2.2 Partial Refund

Cancellations made between 6-24 hours before scheduled pickup:

• 50% refund of the booking amount
• 50% retained as cancellation charge
• Refund processed within 5-7 business days

2.3 No Refund

Cancellations made less than 6 hours before scheduled pickup:

• No refund will be provided
• Full booking amount will be retained

2.4 No-Show Policy

If you fail to arrive at the pickup location at the scheduled time:

• The driver will wait for 15 minutes
• After 15 minutes, the booking will be marked as "No-Show"
• No refund will be provided for no-shows

3. Tour Package Refunds

3.1 Cancellation Before Tour Start

• More than 7 days before tour date: 100% refund
• 4-7 days before tour date: 75% refund (25% retention fee)
• 2-4 days before tour date: 50% refund (50% retention fee)
• Less than 2 days before tour date: 0% refund (No refund)

3.2 Tour Package Modifications

If you modify your tour package (date, number of passengers, etc.), cancellation charges as per the above schedule will apply.

4. Refund Processing

4.1 Processing Time

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Bank processing may take an additional 2-5 business days

4.2 Refund Status

You will receive an email confirmation once your refund is processed. You can track your refund status by contacting our support team at book@luckyonewaydroptaxi.com

5. Service Issues & Complaints

5.1 Poor Service Quality

If you experience poor service quality during your journey, please report it within 24 hours of completing your journey by contacting us at:

• Email: book@luckyonewaydroptaxi.com
• Phone: +91 7845551817

5.2 Partial Refund for Service Issues

After investigating complaints regarding service quality, partial refunds may be granted at our discretion:

• Minor issues (vehicle cleanliness, minor delay): 10-20% refund
• Major issues (driver behavior, significant delays): 25-50% refund
• Severe issues (safety concerns, wrong destination): 50-100% refund

5.3 Investigation Period

Complaints must be filed within 48 hours of the journey. Our team will investigate and respond within 5 business days.

6. Non-Refundable Items

The following are non-refundable:

• Service fees or booking charges
• Promotional discounts or coupon values
• Extra charges for special requests (baby seat, extra luggage, etc.) if services were rendered
• Toll charges or parking fees if incurred

7. Disputes & Escalation

If you dispute a refund decision, you may escalate your case within 30 days by providing:

• Your booking reference number
• Detailed explanation of the issue
• Supporting documentation or evidence

Our management team will review and respond within 10 business days.

8. Special Circumstances

8.1 Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, government restrictions, etc.), we may:

• Reschedule your journey to a future date, or
• Provide a credit note for future bookings, or
• Process a full refund at our discretion

8.2 Driver Unavailability

If a driver becomes unavailable due to emergency circumstances, we will:

• Inform you at least 6 hours before pickup
• Arrange an alternative vehicle with similar category
• If no alternative is available, a full refund will be provided

9. How to Request a Refund

To request a refund, please:

1. Contact us via email at book@luckyonewaydroptaxi.com or call +91 7845551817
2. Provide your booking reference number
3. Specify the reason for cancellation
4. Confirm your preferred payment method for refund
5. We will send a confirmation and process your refund

10. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

For refund-related inquiries or complaints, please contact: